ScalePlease rate these items with the following scale: 5 – Excellent 4 – Very Good 3 – Good 2 – Below Average 1 – Poor 0 – Unacceptable LeadershipThe Leadership factor shows how senior leaders’ personal action guide and sustain your organization. They set and deploy effective vision, values and mission. They promote legal and ethical behavior. They create a sustainable organization. They communicate with and engage the entire workforce. They create a system focused on action. How well your senior leaders lead How well all staff lead, at all levels, for their particular role in the organization How well your senior leaders govern – ensuring legal and ethical behavior How well your organization fulfills its societal responsibilities – being a good citizen |
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How well your senior leaders lead
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How well all staff lead, at all levels, for their particular role in the organization
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How well your senior leaders govern – ensuring legal and ethical behavior
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How well your organization fulfills its societal responsibilities – being a good citizen
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Strategic Planning
The Strategic Planning factor shows how your organization sets strategic directions, and how it determines key action plans. It also shows how your chosen strategic objectives and action plans are implemented and changed if circumstances require, and how progress is measured.
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How well your organization develops its strategy
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How well your organization implements its strategy
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Customer Focus
Factor shows how your organization engages its customers for long-term marketplace success. This engagement strategy includes how your organization listens to the voice of its customers, builds customer relationships, and uses customer information to improve and identify opportunities for innovation. |
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How well your organization gets information from your customers
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How well your organization engages customers to serve their needs and build relationships
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Measurement, Analysis, and Knowledge ManagementThe Measurement, Analysis, and Knowledge Management factor shows how your organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets and how it manages its information technology. It also shows how your organization uses review findings to improve its performance. |
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How well your organization measures, analyzes and then improves organizational performance
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How well your organization manages information, organizational knowledge and information technology
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Workforce FocusThe Workforce Focus factor shows your ability to assess workforce capability and capacity needs and build a workforce environment conducive to high performance. It also shows how your organization engages, manages, and develops your workforce to utilize its full potential in alignment with your organization’s overall mission, strategy, and action plans. |
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How well your organization builds an effective and supportive workforce environment
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How well your organization engages your workforce to achieve organizational and personal success
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Operations FocusThe Operations Focus factor shows how your organization designs, manages, and improves its work systems and work processes to deliver customer value and achieve organizational success and sustainability. It also shows your readiness for emergencies. |
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How well your organization designs, manages and improves work systems
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How well your organization designs, manages and improves key work processes
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ResultsFactor shows how your organization performs and improves in all key areas. These are: product and process outcomes, customer-focused outcomes, workforce-focused outcomes, leadership and governance outcomes, and financial and market outcomes. It also shows performance levels relative to those of competitors and other organizations with similar product offerings. |
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Strength of your financial and marketplace performance results
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Strength of your customer-focused performance results
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Strength of your senior leadership and governance results
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Strength of your workforce-focused results
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Strength of your product performance and process effectiveness results
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NEXT STEP:Print and keep as a snapshot of your organization, or, if you would like our help - "Send It". We'd be happy to chat about this and any improvements you'd like to make. |