Leadership Development Program
USACE– Rock Island District
Performance Evaluation of DRI
Consulting for Base Year 2002
DRI Consulting Project Lead:
Victoria Littlefield
Provided by Mari Fournier,
USACE-MVR LDP POC and Program Administrator
A. Quality of Product/Service:
1) Evaluate
the contractor’s performance in complying with contract
requirements.
_X
Excellent _Good _Average _Below Average
_Unsuccessful/experienced problems
Comments:
To date, DRI Consulting has done an excellent job with complying
with our contract requirements. At times, DRI Consulting knew our
contract requirements better than we did.
2) Evaluate
the quality of the speakers, course material, and course content
provided by the contractor.
_X
Excellent __Good __Average __Below Average
__Unsuccessful/experienced problems
Comments:
Our LDP participants decided the session topics, format and timing.
DRIC has done an excellent job of putting together what they
requested. In a mid-year program survey, our participants have
expressed that DRI Consulting has provided them with informative
classroom sessions and discussions. Our participants have also
expressed that the individual assessments that DRI Consulting
conducted were very informative, instructive and insightful.
B. Customer
Satisfaction:
1) To
what extent were the end user satisfied with the quality and
timeliness of the program?
_ X
Exceptionally Satisfied __Highly satisfied __Satisfied __Somewhat
dissatisfied __Highly dissatisfied
Comments:
Our leadership program concludes in six weeks; however, supervisors
and team leaders have already stated that they have noticed
improvements with our participants. In fact, one employee has
already received a promotion this month. As further proof of our
satisfaction, our senior leadership plans to extend our leadership
program contract with DRI Consulting [for Option Year 1].
2) How
flexible was the contractor in responding to your needs?
_X
Excellent __Good __Average __Below Average
__Unsuccessful/experienced problems
Comments:
DRI Consulting has been very flexible and accommodating to
our organizational needs and to our participants’ needs. Since this
was our first year conducting a leadership program, we were not sure
when we should schedules events and how much time was needed. They
assisted us with their expertise. In addition, we requested that
DRI Consulting work with our eight participants busy schedule too.
DRI Consulting was also flexible and accommodating when our
participants requested a book club discussion group – a program
component that was not originally in the contract but became a
highlight of the program for participants.
3) How
readily available was the contractor to discuss issues and how well
did the contractor keep you informed?
_X
Excellent __Good __Average __Below Average
__Unsuccessful/experienced problems
Comments:
We have had great lines of open communication with DRI Consulting.
Considering that we are not co-located with DRI Consulting and all
the groups that are involved in our leadership program (Commander,
10-member steering committee, 8 LDP participants and myself – the
program administrator), DRI Consulting has kept us all well informed
through telephone calls, e-mail, message boards on their website,
and one-on-one meetings. DRI Consulting has also been conversant
with ideas, participants’ concerns/needs, etc.
4) Given
a choice, how likely are you to use additional products and services
from this contractor?
_X__
Very Likely ____Likely ____Possibly ____Not Likely ____Will
not use additional services
Comments:
DRI Consulting has been very accommodating and has provided us with
exceptional service, and we plan to work with them again with our
leadership program. I have no hesitation in recommending DRI
Consulting.
C. Project
Management
1) How
well did the contractor understand your requirements?
_X
Excellent __Good __Average __Below Average
__Unsuccessful/experienced problems
Comments:
As previously mentioned, this is first year with our leadership
program, and we had not much background or references to compare
with (other than other agencies’ leadership program descriptions).
DRI Consulting provided us with much guidance and advice, and they
helped us understand how to further develop and refine leadership
skills in our LDP participants.
2) How
well did the contractor adhere to project time-lines and meet
scheduled commitments?
_X
Excellent __Good __Average __Below Average
__Unsuccessful/experienced problems
Comments:
DRI Consulting has performed an outstanding job to meet our
timelines and schedule, and they have been very flexible and
accommodating to our organizational needs and to our participants’
needs as mentioned in Question B2.
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